Frequently Asked Questions
Everything you need to know about bringing Wheeler Collective quality to your home.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 7-14 business days. For larger furniture pieces requiring white-glove delivery, please allow 3-4 weeks for transit and professional setup.
Do you offer a warranty on your products?
Yes, all Wheeler Collective furniture comes with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return.
How should I care for my Wheeler Collective wood surfaces?
We recommend using a soft, damp cloth for daily cleaning. Avoid harsh chemicals or abrasive cleaners, and use coasters to protect the finish from moisture and heat.
Can I request a fabric sample before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture perfectly match your space.
Do you provide assembly services?
Many of our larger items include complimentary white-glove delivery and assembly. For items marked 'Simple Assembly,' clear instructions and all necessary hardware are included in the box.